Operations Agent

About the job

Position - Operations Agent

Role Context

Ensure that all shipments – both inbound and outbound – are processed according to local and DHL Network standards and that transit times are met

Key Responsibilities

• Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
• Activate the contingency plan for any emergency or the occasional customer requirements
• Assist in ensuring operational practices and procedures are carried out effectively
• Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
• Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures.
• Ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
• Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.
• Process outbound material according to the latest processes and procedures
• Arrange/attend physical inspections of shipments by authorities and record actions
• Monitor the registration / license requirements for DHL Customs facilities

Minimum Requirements

Education and experience

• Experience in working with customs clearance matters within the transportation, logistics or import/export industry
• Degree in any field
• Computer literate
• Driving License is mandatory

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